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By: Kirsten Johnson
Phoenix has experienced a prolonged period of intense heat, but some air conditioners haven’t been up to the task. Home warranties can’t always guarantee quick repairs.
Liz from Mesa learned this lesson the hard way when her air conditioner stopped working.
Liz: “I said to Liz, “My son has MS as well, my two grandchildren are here, and we have animals.” “.
Liz tells us that when she and her husband moved into Mesa, Arizona, in 2022, Liz told Old Republic Home Protection her concern about their air conditioner.
In the Arizona heat, the company sent someone to inspect the unit.
It’s hot. It’s hot.”
Liz’s temperature is too high, reaching the 90s. Her health and safety is at risk, she says.
“The kids felt nauseous because of the heat.”
The unit was working for less than a day after the coils had been replaced.
It’s not fair that my children have to endure this. “I’m trying to hang on. I argue on the telephone every day. I even cry. “What should I do?”
The family purchased A/C units and portable fans. It also bought Gatorade and covered all windows.
The team contacted Old Republic Home Protection several times and also the contractor responsible for the repair. Inquiries were made about air conditioners and delays.
Liz told us, after several weeks of waiting and phone calls as well as emails, that the air conditioner was repaired!
Let Joe Know’s mission is to ensure that Valley residents have air conditioners during extreme temperatures.
Be sure to check what is covered and not before purchasing a home guarantee. When buying an AC, make sure you get the written exclusions. Some repairs might be covered and others not. By asking for their list, you can check the contractor’s reputation.
Arizona allows you to cancel your contract if not satisfied and receive a pro-rated refund.
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