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By Pat Taney
Usama Haider, who bought his Tesla almost four years ago has become a major, unofficial brand promoter.
He said, “This is the best car for commuting I have ever owned.” I told my friends and family about its benefits, and some bought Teslas as well.
One benefit is that you don’t have to worry about gas. He also likes the technology.
It’s very easy to use.
Recently, however, this convenience was at a price. He noticed an unusual charge from Tesla on his account.
Then I log out by going into my Tesla Account through the Tesla app.
Haider had his account information, such as the associated email address, changed.
You can basically do everything in the car through an app.
Owners are also given a card that looks like a standard credit card as a back-up.
Haider explained that if you are logged out from the app, you will need your key card. Haider said, “Unfortunately in my case my key card was located inside the vehicle so I could not unlock it at all. I was locked out.”
It wasn’t just that.
He said that the suspect had ordered a Tesla charger.
Haider’s not the only one, according to several forums online. A number of other owners also complained that their accounts were hacked and chargers then ordered online.
Haider, in Haider’s situation, changed his Brampton address to one located about 40 km away.
CityNews visited the home and the owner – who requested not to be identified – did not know why the house was on the list.
He told us, “I did not order any Tesla chargers.” He will call the police to let them know that he is not responsible.
It is still unknown why and who was behind this hack. Cyber experts do not seem surprised that hacks such as this occur.
Robert Falzon, a Canadian-based employee of Check Point Software Inc. said that this is an extremely common thing.
I think that the problems in this specific situation are more closely related to cyber security practices in general.
Falzon claims that Haider and other Tesla users should have set up multifactor authentication to prevent the hack. Users must go through extra steps in order to gain access to their account.
This is a security issue with authentication. Falzon noted that this issue is not specific to Tesla vehicles, but rather to all cars using app-based authentication.
We need to be more aware of what apps and data we are using on our phones and devices, and the security measures that protect them.
Falzon believes that companies can do more to promote increased levels of vehicle security.
We don’t yet see any demand from organizations for their customers to adopt multi-factor authentication or two-factor.
Haider doesn’t remember being told how to do it when he purchased the vehicle.
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